Terms of Service
Terms of Service
These Terms of Service (“Terms”) sets forth the terms and conditions that apply to access and use of the Services (as defined below) of GTP Software, Inc. (“Provider” or “GTP”) by the customer set forth on a Sales Order submitted to Provider (“Customer”). These Terms, together with (i) any order submitted by Customer and accepted by Provider (“Sales Order”), any statement of work submitted to and accepted by Provider (“SOW”), and (iii) Provider's Privacy Policy found at www.gogtp.com/privacy, constitute the “Agreement.” Provider and Customer may be referred to herein individually as a “Party” or collectively as the “Parties.”
This Agreement becomes binding and effective on Customer upon the earliest of: (1) when you access or use the Services, (2) when you click an “I Accept,” “Sign up” or similar button or check box referencing this Agreement, or (3) when you submit a signed Sales Order (“Effective Date”).
BEFORE ACCEPTING THIS AGREEMENT, CUSTOMER IS ADVISED TO CAREFULLY READ THE TERMS OF THIS AGREEMENT AND ANY APPLICABLE DOCUMENTATION. BY ACCEPTING THIS AGREEMENT, CUSTOMER (1) AGREES TO BE BOUND BY AND BECOMES A PARTY TO THIS AGREEMENT AND (2) CONFIRMS THAT THE INDIVIDUAL ENTERING THIS AGREEMENT HAS AUTHORITY TO SO BIND CUSTOMER WITHOUT FURTHER ACTION BY CUSTOMER. IF CUSTOMER DOES NOT AGREE TO THE TERMS OF THIS AGREEMENT, CUSTOMER SHOULD NOT SUBMIT A SIGNED SALES ORDER OR CLICK “I AGREE…” AND THE SERVICES WILL NOT BE USABLE.
WHEREAS, Customer desires to utilize Provider’s Services as described herein and Provider desires to provide Customer access to such Services, subject to the terms and conditions set forth in the Agreement;
NOW, THEREFORE, in consideration of the mutual covenants, terms and conditions set forth herein and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:
1. Definitions.
1.1. “Access Credentials” means any username, identification number, password, license or security key, security token, PIN, or other security code, method, technology, or device used, alone or in combination, to verify an individual’s identity and authorization to access and use the Services.
1.2. “API Information” means standard applications programming interface (“API”) information generally provided by Provider to Customer and Authorized Users that specifies the requirements for interfacing to a Service (e.g. invoking or directing the functions of a Service).
1.3. “Authorized Users” means Customer’s employees, consultants, contractors, and agents (a) who are authorized by Customer to access and use the Services in accordance with the Agreement, (b) for whom access to the Services has been purchased hereunder, and (c) who have accepted and are bound by the EULA.
1.4. “Cloud Services” means a web or cloud-based service requiring a connection to the internet that Provider makes available through to Customer.
1.5. “Confidential Information” means information in any form or medium (whether oral, written, electronic, or other) that the Disclosing Party (as defined in Section 4) considers confidential or proprietary, or information that should by its nature be considered confidential, including information consisting of or relating to the Disclosing Party’s technology, trade secrets, know-how, business operations, plans, strategies, customers, and pricing, and information with respect to which the Disclosing Party has contractual or other confidentiality obligations, in each case whether or not marked, designated, or otherwise identified as “confidential.” Without limiting the foregoing, the Services and the underlying data (including but not limited to Resultant Data, Usage Data, Documentation, API Information, and Development Materials) are the Confidential Information of Provider and Customer Data is the Confidential Information of Customer.
1.6. “Customer Data” means information, data, and other content, in any form or medium, that is collected, uploaded, or otherwise processed, directly or indirectly by Customer through the Services. Customer Data may, in some situations, include Authorized Users’ Personal Information or Sensitive Personal Information. Customer Data does not include Resultant Data or Usage Data.
1.7. “Data Protection Laws” mean collectively any applicable data protection, privacy, or similar laws applicable to the processing of Personal Information in the jurisdiction where Services are performed or used, or applicable to the Personal Information processed as part of the Services, if any.
1.8. “Development Materials” means software development kits (SDKs) and other toolkits, libraries, scripts, reference or sample code, and similar developer materials included in the Services.
1.9. “Documentation” means any technical requirements and end=user documentation for the Services made available by Provider.
1.10. “Entitlements” means a Customer’s entitlement to use the Services (i.e. maximum capacity, transactions, output, hours, or other measurements of use, term, duration, membership, subscription, and any other entitlement specific to a Service) as determined in the Sales Order, SOW, or any Documentation.
1.11. “EULA” means Provider’s end user license agreement to which each Authorized User must agree before accessing the Services.
1.12. “Intellectual Property Rights” means all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, data or database protection, or other intellectual property rights Laws and all similar or equivalent rights or forms of protection, in any part of the world.
1.13. “Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree, or other requirement of any federal, state, local, or foreign government or political subdivision thereof, or any arbitrator, court, or tribunal of competent jurisdiction. “Law” includes all Data Protection Laws.
1.14. “Personal Information” means any information relating to an identified or identifiable individual and is protected similarly as personal data or personally identifiable information under Data Protection Laws. Personal Information may include Sensitive Personal Information.
1.15. “Resultant Data” means data or information related to or derived from Customer Data or an Authorized User's Personal Information that is processed by Provider in an aggregate, de-identified, or anonymized manner, including to compile statistical and performance information related to the provision and operation of the Services.
1.16. “Sensitive Personal Information” means a class of Personal Information including (a) social security number, passport number, driver’s license number, or similar identifier, (b) credit or debit card number (other than truncated digits), financial information, banking account numbers or passwords, (c) employment, financial, genetic, biometric or health information, (d) racial, ethnic, political or religious affiliation, trade union membership, or information about sexual life or sexual orientation, (e) account passwords, (f) criminal history, or (g) any other information or combinations of information that falls within the definition of “special categories of data” under any other Data Protection Law.
1.17. “Services” means Provider’s Cloud Services, Software, and any other offering identified on the Sales Order and each SOW (as applicable) that enables Customer’s and Authorized Users’ access to such services.
1.18. “Software” means any computer program or similar material, including any modules and components, functions, and features of a computer program, made available by Provider to Customer (whether by download or as a hosted solution).
1.19. “Third-Party Materials” means any files, content, designs, models, data sets, project information, materials, documents, computer programs or similar material (including, without limitation, any modules and components, functions and features of a computer program), media, audio, images, names, email addresses, comments, notes, links and other content, data, information, applications and services made available to Customer by any third party through or in connection with a Service or any website owned or operated by or for Provider.
1.20. “Usage Data” means any data or other information processed by or on behalf of Provider relating to the provision, access, use, operation, or performance of the Services by or on behalf of Customer and its Authorized Users, including any data or other information derived therefrom.
2. Services.
2.1. License and Use of Services. Subject to and conditioned on Customer’s compliance with the terms of the Agreement and the Authorized Users’ compliance with the EULA, Provider grants to Customer a non-exclusive, limited, revocable, non-transferable, and non-sublicensable right to access and use the Services during the Term, solely for use by Customer and its Authorized Users, where applicable, in accordance with the Agreement. Such use is limited to Customer’s internal use. Provider will provide to Customer the Access Credentials for Customer’s administrators within a reasonable time following the Effective Date. Customer, through its administrators, can then create Access Credentials for the Authorized Users. Access Credentials are personal to Customer and each Authorized User and may not be shared with or used by any other party. Customer has and will retain sole responsibility for all access to and use of the Services by any Customer personnel and Authorized User and will securely administer the distribution and use of all Access Credentials to protect against any unauthorized access to or use of the Services. Customer shall not permit Authorized Users in excess of the allotted Entitlements unless approved in writing by Provider.
2.2. Use Restrictions.
(a) Customer shall not (and shall not allow any Authorized User or third party to): (a) copy, modify, adapt, translate or otherwise create derivative works or improvements of the Services, (b) reverse engineer, decompile, disassemble, decode, adapt or otherwise attempt to discover the source code of the Services, in whole or in part, (c) rent, lease, lend, sell, sublicense, assign, distribute, publish or otherwise transfer or make available rights in or to the Services, (d) remove, delete, alter, or obscure any specifications, documentation, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from any Services, including any copy thereof, (e) use, post, transmit or introduce any device, software or routine which interferes or attempts to interfere with the operation of the Services, or (f) access or use the Services in any manner or for any purpose: (i) that infringes, misappropriates, or otherwise violates any Intellectual Property Right or other right of any third party (including by any unauthorized access to, misappropriation, use, alteration, destruction, or disclosure of the data of any other Provider customer); (ii) to gather competitive information or compete directly or indirectly with Provider; or (iii) that violates any applicable Law. Customer shall comply with all applicable Laws and regulations in Customer’s use of and access to the Services. Further, Customer shall not, and shall not permit Authorized Users to, upload Sensitive Personal Information to the Services.
(b) Customer acknowledges that use of the Services is subject to compliance with United States and other applicable country export control and trade sanctions laws, rules, and regulations, including, without limitations the regulations promulgated by the U.S. Department of Commerce and the U.S. Department of the Treasury (“Export Control Laws”). Customer is solely responsible for complying with the Export Control Laws and monitoring any modifications to them. Customer represents, warrants, and covenants that: (1) Customer is not a citizen of, or located within, a nation that is subject to U.S. trade sanctions or other significant trade restrictions (including, without limitation, Cuba, Iran, Sudan, Syria and North Korea); (2) Customer is not identified on any U.S. government restricted party lists (including, without limitation, the U.S. Treasury Department’s List of Specially Designated Nationals and Other Blocked Persons, the U.S. Department of Commerce's Denied Party List, Entity List and Unverified List and the U.S. Department of State's proliferation-related lists); (3) Customer will not, unless otherwise authorized under the Export Control Laws, use the Services in any restricted end use, including, without limitation, design, analysis, simulation, estimation, testing, or other activities related to nuclear, chemical/biological weapons, rocket systems or unmanned air vehicles applications; and (4) that no part of Customer Data is subject to any restriction on disclosure, transfer, download, export, or re-export under the Export Control Laws. Customer shall not use the Services to disclose, transfer, download, export, or re-export, directly or indirectly, Customer Data, Third-Party Materials, or any other content or material to any country, entity or other party which is ineligible to receive such items under the Export Control Laws or under other laws or regulations to which Customer may be subject.
(c) Customer may make a single archival copy of the Software and Documentation directly related to the Software provided that: (i) the single-copy limitation will not apply to copies made as an incidental part of a routine backup of Customer’s entire computer system on which the Software or Documentation are installed in accordance with this Agreement, where such backup includes the making of copies of substantially all other software on such computer system and (ii) any archival copy may be accessed or installed (other than on a backup storage medium from which the Software and Documentation cannot be accessed) only when and for so long as the primary copy of the Software is inaccessible and inoperable. Copies of the Software and Documentation that are installed and are in excess of the Entitlements at any time while the primary copy of the Software is also accessible are not “archival copies” as permitted under this Section.
2.3. Community Guidelines. The Services may permit Customer and Authorized Users to upload data, information, or other materials, including Customer Data, in a manner that makes such data, information, or other materials publicly available or accessible to other users of the Services. Customer is solely responsible for any data, information, or other materials, including Customer Data that it uploads to the Services, including any such information uploaded by an Authorized User. Neither Customer nor any Authorized User will use the Services to do any of the following:
(d) Harass, threaten, disrupt, or defraud other users or otherwise create or contribute to an unsafe, harassing, threatening or disruptive environment;
(e) Make unsolicited offers, advertisements, political campaigns, proposals, or send junk mail or “spam” to other users;
(f) Impersonate another person or access another user’s account;
(g) Share Provider-issued passwords with any third party or encourage any other users to do so;
(h) Upload any material that is damaging to computer systems or data of Provider or users of the Services (e.g. viruses, corrupted files, or any other similar software files); and
(i) Upload or post any material that is inappropriately violent, unduly graphic, pornographic, bigoted, derogatory, racist, or offensive, or that violates the Intellectual Property Rights of any third party.
Customer acknowledges that Provider has the right, but no obligation, to monitor any data, information, or other materials that Customer or Authorized Users may upload to the Services. Provider may remove any data, information, or other material that Provider determines, in its sole discretion, violates the foregoing requirements; provided, that Provider takes no responsibility and assumes no liability for any data, information, or other material that is uploaded to the Services by Customer or any Authorized User.
2.4. Changes. Provider reserves the right, in its sole discretion, to make any changes to the Services that it deems necessary or useful to: (a) maintain or enhance: (i) the quality or delivery of the Services to its customers; (ii) the competitive strength of or market for the Services; or (iii) the Services’ cost efficiency or performance; or (b) to comply with applicable Law.
2.5. Software Updates. Provider may, from time to time, supply updates to the Software to Customer free of charge. However, Customer acknowledges that Provider is under no obligation to supply any Software updates to Customer. If Provider updates the Software, Provider will use commercially reasonable efforts to notify Customer of any such updates. Where Provider does not host the Software on Customer’s behalf and Provider has released a Software update and notified Customer of such update, Customer shall use reasonable efforts to install all Software updates within fourteen (14) calendar days of Provider’s notification of said update (“Update Period”). Some Software updates may require installation in order to continue using the Software. Customer acknowledges that Provider has no obligation to provide technical support to Customer for Software not updated during the applicable Update Period. Provider does not warrant or guarantee the functionality of Software that Customer has not updated within the Update Period.
2.6. Suspension or Termination of Services. Provider may, directly or indirectly, suspend, terminate, or otherwise deny Customer’s, Authorized Users’, or any other person’s access to or use of all or any part of the Services, without incurring any resulting obligation or liability, if Provider reasonably believes that there has been a material breach of Customer’s obligations under the Agreement, a security breach, a violation of Law, an Authorized User’s breach of the EULA, or an Authorized User’s request to opt-out of the Services or exercise of any right under Data Protection Laws. This Section does not limit any of Provider’s other rights or remedies, whether at Law, in equity, or under the Agreement.
2.7. Cloud Services Availability. Provider shall host, serve, distribute, and enable the availability of the Cloud Services and ensure that the same are available to Customer as follows:
a. Scope of Services: The Provider commits to deploying reasonable efforts to host, serve, distribute, and facilitate access to the Cloud Services ("Services") for the Customer, its affiliates, and Authorized Users. This commitment is guided by the intent to achieve optimal availability and performance of the Services.
b. Effort-Based Availability: Due to dependence on 3rd party services that do not provide a quantitative SLA (eg. Autodesk) the Provider does not guarantee a specific level of service availability, uptime, or performance metrics. Instead, the Provider pledges to undertake all practicable measures, within the bounds of operational feasibility and prevailing technological standards, to ensure the Services are continuously accessible to the Customer and its designated parties.
c. Adaptation and Responsiveness: The Provider will actively monitor the Services to adapt to and address fluctuating demands, potential disruptions, and evolving requirements, with the objective of maintaining the highest level of service accessibility achievable under the circumstances.
d. Continuous Improvement: The Provider is dedicated to the continuous enhancement of its hosting, serving, and distribution capabilities to support the availability of the Services. This includes, but is not limited to, periodic reviews of infrastructure, software, and procedures to align with industry best practices and customer needs.
e. Communication and Transparency: In the event of any anticipated or unforeseen degradation of service availability, the Provider commits to promptly notifying the Customer and providing regular updates until full service functionality is restored.
2.8. Onboarding and Implementation: Provider is committed to successful onboarding and implementation. This includes initial configuration of Provider software according to agreed Customer specifications, tailored training sessions for various Customer roles, unlimited access to the Provider’s learning management software platform and, when included in the Sales Order, onsite training and implementation. Ongoing access to live Provider Customer Success representatives.
2.9. Professional Services: Beyond standard onboarding and implementation, Provider will provide any professional services, including without limitation, API configuration, specialized programming, advanced dashboard and field creation, advanced implementation, or other services (“Professional Services”) that are described in an applicable SOW that may be executed between the Parties from time to time. Provider will diligently perform the Professional Services in accordance with the applicable SOW, including any specifications in the SOW. Provider will use commercially reasonable efforts to complete the Professional Services.
a. Non-Exclusivity of Professional Services. Customer acknowledges that Provider may provide services similar to the Professional Services on behalf of other Provider customers. Provider may work for other customers without restriction, even if work is done for a potentially competing company or individual. Nothing in the Agreement may be construed to limit Providers’ business, including the provision of the Services to other Provider customers.
b. Ownership. Notwithstanding anything to the contrary in the Agreement or any SOW, Provider retains ownership of all of Provider’s Intellectual Property Rights directly or indirectly related to the Services, including all Professional Services performed under any SOW, whether now existing or whether conceived, developed, or reduced to practice, solely or jointly with Customer, in connection with the Professional Services or otherwise related to Provider’s Services under this Agreement.
2.10. Software Technical Support.
(a) Provider shall provide technical support for the Software, subject to the Customer’s and Authorized Users’ compliance with this Agreement, including but not limited to Customer’s payment of the Fees.
(b) Technical support is used to provide a rapid and prioritized response to technical issues affecting all. To receive technical support, Customer must log a request in respect of each technical issue through the GTP Software service desk available at https://service.desk.gogtp.com.
(c) Provider will address technical issues according to the Service Level Agreement for Service Desk included as Exhibit A.Software technical support excludes: (i) correction of errors or defects caused by the Customer’s use of the Software other than as expressly permitted by this Agreement; (ii) correction of errors or defects caused by the Customer’s modification, revision, variation, translation or alteration of the Software not authorized by GTP Software ; (iii) diagnosis or correction of faults or errors in the Software caused in whole or in part by the use of third-party products or services; (iv) diagnosis or correction of faults or errors on the Customer’s computer systems or network; (v) correction of errors caused by the failure of the Customer to provide suitably qualified and adequately trained operating and programming staff for the operation of the Software; (vi) rectification of errors caused by an equipment fault; (vii) equipment maintenance; (viii) the provision and / or maintenance of accessories, attachments, supplies, consumables or associated items, whether or not manufactured or distributed by GTP Software; and (ix) correction of errors or defects which are the subject of a warranty or support under another agreement.
3. Fees and Payment. Customer shall pay Provider the fees set forth in the Sales Order or any applicable SOW, including any costs of the Services that Provider passes through to Customer (“Fees”). Unless otherwise set forth in the Sales Order or applicable SOW, invoices are due immediately upon receipt and payable in United States dollars. All Fees are exclusive of all federal, state, local, sales, use, value added, excise, or other taxes, fees, or duties arising out of or related to the Agreement or the transactions contemplated hereby and you shall reimburse Provider for all such taxes other than net income taxes imposed on Provider. Any amount not paid when due is subject to finance charges equal to 1.5% of the unpaid balance per month or the highest rate permitted by applicable usury law, whichever is more, determined and compounded daily from the date due until the date paid. Provider may, in its sole discretion, increase the Fees up to ten percent (10%) of the then-current Fees for any Renewal Term. Provider does not accept returns, exchanges, or give refunds for the Services unless expressly provided for in the Agreement.
4. Confidentiality.
4.1. Confidential Information. In connection with this Agreement each Party (as the “Disclosing Party”) may disclose or make available Confidential Information to the other Party (as the “Receiving Party”). Subject to Section 4.2,
4.2. Exclusions. Confidential Information does not include information that: (a) was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information’s being disclosed or made available to the Receiving Party in connection with the Agreement; (b) was or becomes generally known by the public other than by the Receiving Party’s or any of its Representatives’ noncompliance with this Agreement; (c) was or is received by the Receiving Party on a non-confidential basis from a third party that was not known to the Receiving Party to be under any obligation to maintain its confidentiality; or (d) was or is independently developed by the Receiving Party without reference to or use of any Confidential Information.
4.3. Protection of Confidential Information. Neither Party shall use the Confidential Information of the other Party for any purpose except to exercise its rights and perform its obligations under this Agreement. Neither Party shall disclose, or permit to be disclosed, either directly or indirectly, any Confidential Information except to its representatives who: (i) need to know such Confidential Information for purposes of the Receiving Party’s exercise of its rights or performance of its obligations under and in accordance with the Agreement; (ii) have been informed of the confidential nature of the Confidential Information and the Receiving Party’s obligations under this Section 4.3; and (iii) are bound by confidentiality and restricted use obligations at least as protective of the Confidential Information as the terms set forth in this Section 4. Each Party shall safeguard the other Party’s Confidential Information from unauthorized use, access, or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care, shall promptly notify the Disclosing Party of any unauthorized use or disclosure of Confidential Information, and cooperate with the Disclosing Party to prevent further unauthorized use or disclosure.
4.4. Compelled Disclosures. If the Receiving Party or any of its representatives is compelled by applicable Law to disclose any Confidential Information then, to the extent permitted by applicable Law, the Receiving Party shall: (a) promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy or waive its rights under Section 4.3; and (b) provide reasonable assistance to the Disclosing Party, at the Disclosing Party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure. If the Disclosing Party waives compliance or, after providing the notice and assistance required under this Section 4.4, the Receiving Party remains required by Law to disclose any Confidential Information, the Receiving Party shall disclose only that portion of the Confidential Information that the Receiving Party is legally required to disclose.
5. Third-Party Materials. Provider may make Third-Party Materials available to Customer, directly or indirectly, through the Services (including Third-Party Materials shared by other users of the Services, through use of Software that references the Services, through forums, or by any other means). In some cases, such Third-Party Materials may appear to be a feature or function within, or extension of, the Services or Entitlements. Accessing such Third-Party Materials may cause an Authorized User’s computer, without additional notice, to communicate with a third-party website—for example, for purposes of providing Customer with additional information, features, and functionality. Such connectivity or access to third-party websites or Third-Party Materials is governed by the terms (including the disclaimers and notices) found on such sites or otherwise associated with the Third-Party Materials and access to and use of Third-Party Materials and other products and services from Provider may require assent to separate terms or payment of additional fees. Customer acknowledges that any viewing, use, or access of Third-Party Materials by Customer or Authorized Users is at Customer’s sole risk. Under no circumstances will Provider be liable for any loss or damage caused by Customer’s or an Authorized User’s viewing, use, or reliance on Third-Party Materials. Any dealings between Customer and any third party in connection with such Third-Party Materials, including, without limitation, such third party's privacy policies, use of personal information, delivery of and payment for goods and services, and any other terms associated with such dealings, are solely between Customer and such third party. Provider may at any time, for any reason, modify or discontinue the availability of any Third-Party Materials through the Services.
6. Intellectual Property Rights.
6.1. Services. As between Customer and Provider, Provider is and will remain the sole and exclusive owner of all right, title, and interest in and to the Services and any underlying data (excluding Customer Data, but including Resultant Data, Usage Data, Documentation, API Information, and Development Materials), including all Intellectual Property Rights therein, and with respect to Third-Party Materials, the applicable third-party providers own all right, title and interest, including all Intellectual Property Rights, in and to such Third-Party Materials. Customer has no right, license, or authorization with respect to any of the Services or underlying data (other than the Customer Data) except as expressly set forth in Section 2 or the applicable third-party license, in each case subject to any restrictions in the Agreement (or such third-party license, as applicable). All other rights in and to the Services are expressly reserved by Provider. To the extent Customer has any right, title or interest in the Resultant Data, Usage Data, Documentation, API Information, or Development Materials, Customer hereby assigns all such right, title, and interest in and to such Resultant Data, Usage Data, Documentation, API Information, and Development Materials, including in each case, all Intellectual Property Rights relating thereto. Customer hereby grants to Provider a royalty-free, fully paid-up, nonexclusive, perpetual, irrevocable, worldwide, transferable (only to a successor in interest by way of merger, reorganization or sale of all or substantially all assets of the business unit performing the Services or equity, or operation of law), sublicensable license to use, copy, modify, or distribute, including by incorporating into the Services, any suggestions, enhancement requests, recommendations or other feedback provided by Customer, its users, and any Authorized User, relating to the operation of the Services. Included in such license is the right to (i) identify or reference Customer as a user of Provider’s Services and a right to use Customer’s logo in connection therewith, and (ii) perform and make public a case study with respect to Customer and its use of the Services and results of the Services.
6.2. Customer Data. As between Customer and Provider, Customer is and will remain the sole and exclusive owner of all right, title, and interest in and to all Customer Data, including all Intellectual Property Rights embodied therein, subject to the rights and permissions granted in this Section 6.2. Customer hereby grants to Provider a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, sublicensable and transferable license to (i) use, copy, process, transmit, store, host, edit, modify, aggregate, combine, reproduce, distribute, display, perform, and prepare derivative works of the Customer Data in connection with the Services and (ii) otherwise access, use or make reference to any Intellectual Property Rights in the Customer Data: (a) to provide the Services including to enable the Customer and any Authorized Users to access and use the Services; (b) for diagnostic purposes; (c) to make any changes or improvements to the Services, including as set forth in Section 2, whether requested by the Customer or not; (d) to develop other Services; and (e) as reasonably required for the performance of Provider’s obligations under the Agreement. For clarity, the foregoing license continues after termination of the Agreement with respect to any Customer Data that Customer or any Authorized User posts or otherwise makes publicly available through the Services. To the extent any Customer Data constitutes Personal Information, the terms of Provider’s Privacy Policy apply.
6.3. Personal Information. Each Party shall use and process any Personal Information that such Party has access to in connection with the Agreement in accordance with applicable Data Protection Laws.
7. Representations, Warranties and Covenants.
7.1. Mutual Representations and Warranties. Each Party represents and warrants to the other Party that (a) it is duly organized, validly existing, and in good standing under the Laws of the jurisdiction of its incorporation or other organization, (b) it has the full right, power, and authority to enter into and perform its obligations and grant the rights, licenses, consents, and authorizations it grants or is required to grant under the Agreement; and (c) when executed/electronically accepted and delivered by both Parties, the Agreement will constitute the legal, valid, and binding obligation of such Party, enforceable against such Party in accordance with its terms.
7.2. Additional Customer Representations, Warranties, and Covenants. Customer represents, warrants, and covenants to Provider that Customer owns or otherwise has and will have the necessary rights and consents in and relating to the Customer Data so that, as received by Provider and processed in accordance with the Agreement, they do not and will not infringe, misappropriate, or otherwise violate any Intellectual Property Rights, or any privacy or other rights of any third party or violate any applicable Law. To the extent Customer has access to and utilizes any Authorized Users’ Personal Information in the Services, Customer represents and warrants that Customer has secured all permissions necessary to allow Provider to process such Personal Information.
7.3. DISCLAIMER OF WARRANTIES. EXCEPT FOR THE EXPRESS WARRANTIES AND COVENANTS SET FORTH IN SECTION 7.1, ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PROVIDER DOES NOT WARRANT THAT CUSTOMER’S USE OR INTEGRATION OF THE SERVICES WITH CUSTOMER’S PLATFORM OR HARDWARE WILL SATISFY CUSTOMER’S REQUIREMENTS OR SPECIFICATIONS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.
8. Indemnification.
8.1. Provider Indemnification. Provider shall indemnify, defend, and hold harmless Customer from and against any and all losses, damages, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorney fees (“Losses”) incurred by Customer resulting from any claim or action by a third party that Customer’s use of the Services (excluding third party materials) in accordance with the Agreement infringes or misappropriates such third party’s Intellectual Property Rights. The foregoing obligation does not apply to the extent that the alleged infringement arises from (a) modification of the Services other than: (i) by or on behalf of Provider; or (ii) with Provider’s written approval in accordance with Provider’s written specification, (b) combination of the Services (or any portion thereof) with any other product or service, (c) failure to timely implement any modifications, upgrades, replacements or enhancements made available to Customer by or on behalf of Provider, (d) Customer Data, (e) Authorized User Personal Information (unless required by Data Protection Laws), (f) Provider implementing instructions or requests of Customer, or (g) any act, omission, or other matter described in Section 8.2, whether or not the same results in any claim or action against or Losses by any Provider Indemnitee.
8.2. Customer Indemnification. Customer shall indemnify, defend, and hold harmless Provider and its affiliates and each of its and their respective officers, directors, employees, agents, successors and assigns (each, a “Provider Indemnitee”) from and against any and all Losses incurred by such Provider Indemnitee resulting from any claim or action by a third party (other than an affiliate of a Provider Indemnitee) to the extent that such Losses arise out of or result from, or are alleged to arise out of or result from (a) Customer’s use of the Services, (b) Customer Data, including any processing of Customer Data by or on behalf of Provider in accordance with the Agreement, (c) any other materials or information (including any documents, data, specifications, content, or technology) provided by or on behalf of Customer or any Authorized User, (d) allegation of facts that, if true, would constitute Customer’s breach of any of its representations, warranties, covenants, or obligations under the Agreement, or (e) negligence or more culpable act or omission (including recklessness or willful misconduct) by Customer or any third party on behalf of Customer, in connection with the Agreement. The foregoing obligation does not apply to the extent that the alleged Losses arise from any act or other matter described in Section 8.1 to the extent Provider is indemnifying Customer for such act or other matter.
8.3. Indemnification Procedure. Each Party shall promptly notify the other Party in writing of any claim or action for which such Party believes it is entitled to be indemnified. The Party seeking indemnification shall cooperate with the other Party at the indemnitor’s sole cost and expense. The indemnitor shall promptly assume control of the defense and shall employ counsel of its choice to handle and defend the same, at the indemnitor’s sole cost and expense. The Party seeking indemnification may participate in and observe the proceedings at its own cost and expense with counsel of its own choosing. The indemnitor shall not settle any claim or action in any manner that adversely affects the rights of the Party seeking indemnification without that Party’s prior written consent, which shall not be unreasonably withheld or delayed. If the indemnitor fails or refuses to assume control of the defense of such claim or action, the Party seeking indemnification shall have the right, but no obligation, to defend against such claim or action, including settling such claim or action after giving notice to the indemnitor, in each case in such manner and on such terms as the Party seeking indemnification may deem appropriate. The Party seeking indemnification’s failure to perform any obligations under this Section 8.3 will not relieve the indemnitor of its obligations under this Section 8, except to the extent that the indemnitor can demonstrate that it has been prejudiced as a result of such failure.
8.4. Mitigation. If any of the Services are, or in Provider’s opinion are likely to be, claimed to infringe, misappropriate, or otherwise violate any third-party Intellectual Property Right, or if Customer’s or any Authorized User’s use of the Services is enjoined or threatened to be enjoined, Provider may, at its option and sole cost and expense (a) obtain the right for Customer to continue to use the Services materially as contemplated by the Agreement, (b) modify or replace the Services, in whole or in part, to seek to make the Services (as so modified or replaced) non-infringing, while providing materially equivalent features and functionality, in which case such modifications or replacements will constitute Services, as applicable, under the Agreement, or (c) by written notice to Customer, terminate this Agreement with respect to all or part of the Services and require Customer to immediately cease any use of the Services or any specified part or feature thereof, provided that if such termination occurs prior to the first anniversary of the Effective Date, subject to Customer’s compliance with its post-termination obligations set forth in Section 10.3, Customer will be entitled to a pro rata refund.
8.5. Sole Remedy. THIS SECTION 8 SETS FORTH CUSTOMER’S SOLE REMEDIES AND PROVIDER’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED CLAIMS THAT THE SERVICES OR ANY SUBJECT MATTER OF THIS AGREEMENT INFRINGES, MISAPPROPRIATES, OR OTHERWISE VIOLATES ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.
9. Limitations of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER WILL NOT BE LIABLE FOR CUSTOMER’S LOST REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF PROVIDER OR ITS AFFILIATES HAVE BEEN ADVISED OF, KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF DIRECT DAMAGES DO NOT SATISFY A REMEDY. PROVIDER’S (AND ITS AFFILIATES’) TOTAL CUMULATIVE LIABILITY TO CUSTOMER OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM CLAIMS OR ACTIONS ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNTS PAID TO PROVIDER BY CUSTOMER UNDER THIS AGREEMENT IN THE SIX (6) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
10. Term and Termination.
10.1. Term. The Agreement commences as of the Effective Date and will continue in effect as detailed on a Sales Order, unless earlier terminated by a Party in accordance with the terms of this Agreement (“Initial Term”). Following the Initial Term, this Agreement automatically renews for successive twelve (12) month terms (each, a “Renewal Term” and together with the Initial Term, the “Term”) unless either Party provides notice of non-renewal to the other Party at least thirty (30) days prior to the end of the then-current Term.
10.2. Termination. In addition to any other express termination right set forth elsewhere in this Agreement either Party may terminate the Agreement, effective on written notice to the other Party, if (i) the other Party materially breaches the Agreement and such breach: (A) is incapable of cure; or (B) being capable of cure, remains uncured thirty (30) days after the non-breaching Party provides the breaching Party with written notice of such breach, or (ii) if the other Party: (A) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (B) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency Law, in each case that is not discharged within sixty (60) days; (C) makes or seeks to make a general assignment for the benefit of its creditors; or (D) applies for or has appointed a receiver, trustee, custodian, or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
10.3. Effect of Termination or Expiration. Upon any expiration or termination of the Agreement, except as expressly otherwise provided in the Agreement:
(a) all rights, licenses, consents, and authorizations granted by Provider to Customer hereunder will immediately terminate and Customer must immediately cease use and access of the Services;
(b) within thirty (30) days of the date of termination, Customer may request retrieval of Customer Data from Provider and Provider will in its sole discretion determine the best method for Customer to retrieve Customer Data;
(c) each Party shall immediately cease all use of any Confidential Information of the other Party and (i) promptly return or destroy, at the Receiving Party’s election and subject to applicable Law, all documents and tangible materials containing, reflecting, incorporating, or based on Confidential Information; and (ii) permanently erase all Confidential Information from all systems the Receiving Party directly or indirectly controls, provided that, for clarity, Provider’s obligations under this Section 10.3 do not apply to any Resultant Data or Usage Data; and
(d) notwithstanding anything to the contrary in the Agreement, the Receiving Party may retain Confidential Information (i) to the extent and for so long as required by applicable Law and (ii) in the Receiving Party’s backups, archives, and disaster recovery systems until such Confidential Information is deleted in the ordinary course. For the avoidance of doubt, all information and materials described in this Section 10.3(c) will remain subject to all confidentiality, security, and other applicable requirements of the Agreement.
11. Miscellaneous.
11.1. Force Majeure. Provider is excused from performance of the Agreement to the extent that performance is prevented, delayed or obstructed by causes beyond its reasonable control.
11.2. Entire Agreement. This Agreement (including any modification hereof in accordance with Section 11.6), together with the Sales Order, any SOW, and Provider’s Privacy Policy, represents the sole and complete agreement between Customer and Provider concerning its subject matter, and supersedes all prior agreements (both written and oral) between the Parties with respect thereto.
11.3. Severability. If any term or provision of the Agreement is held to be invalid, illegal, or unenforceable for any reason, such provision will be reformed to the extent necessary to make it enforceable to the maximum extent permissible so as to effect the intent of the Parties, and the remainder of the Agreement will continue in full force and effect.
11.4. Governing Law; Mediation; Arbitration.
(a) Colorado law governs the Agreement without reference to its conflict of law principles.
(b) The Parties shall first attempt to resolve any dispute arising out of or related to the Agreement (“Dispute”) by submitting the Dispute to the senior management of Provider and Customer for attempted resolution of the Dispute. Senior management shall discuss the problem and negotiate in good faith to resolve the Dispute without necessity of any formal proceeding relating thereto. If senior management, within fifteen (15) calendar days of their first communication have not resolved the Dispute, the Parties shall immediately thereafter submit the Dispute to mediation with a mediator mutually chosen by the Parties.
(c) If the chosen mediator is unable to resolve the Dispute within a reasonable time, as determined by the mediator (and not to exceed thirty (30) calendar days after the Parties meet for mediation), the mediator will issue a written statement to the Parties to that effect and the complaining Party may then pursue binding arbitration and the Parties will immediately thereafter submit the Dispute to binding arbitration in accordance with the commercial rules of the American Arbitration Association then in effect (the submission date to be deemed the “Arbitration Date”).
(i) The Parties shall mutually choose a single commercial arbitrator with substantial experience in resolving complex commercial contract disputes. If the Parties cannot agree upon the arbitrator within fifteen (15) days of the Arbitration Date, then a single arbitrator will be selected in accordance with the rules of the American Arbitration Association.
(ii) The arbitrator will have the authority to grant specific performance and to allocate between the Parties the costs of arbitration (including service fees, arbitrator fees and all other fees related to the arbitration) in such equitable manner as the arbitrator may determine.
(iii) The non-prevailing Party in the arbitration shall pay the prevailing Party’s reasonable costs and expenses incurred in connection therewith (including reasonable attorney fees and payment for the arbitrator).
(iv) Judgment upon the award so rendered may be entered in a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be.
(v) Notwithstanding the foregoing, either Party may institute an action in a court of proper jurisdiction for preliminary injunctive relief pending a final decision by the arbitrator, provided that a permanent injunction and damages shall only be awarded by the arbitrator.
(d) The Parties must institute any permitted legal suit, action, or proceeding arising out of or related to the Agreement exclusively in the federal or state courts in and for Douglas County, Colorado, and each Party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding. Service of process, summons, notice, or other document by mail to such Party’s address set forth herein is effective service of process for any suit, action, or other proceeding brought in any such court. Each Party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to the Agreement or the transactions contemplated hereby.
11.5. Notices. Any notices to Provider or to Customer must be sent to Provider’s or Customer’s, as applicable, address, via personal delivery, registered or certified mail, overnight courier, or email (with confirmation of transmission) and are deemed given (a) if delivered personally, upon receipt; (b) if delivered by registered or certified mail, three business days following deposit with the USPS; (c) if delivered by overnight courier, on the business day following deposit with such courier; and (d) if delivered by email, when sent, if sent during the recipient’s normal business hours, and otherwise on the next business day. Each Party’s address for service of notices is included on the applicable Sales Order.
11.6. Amendment; Waiver. No amendment to or modification of the Agreement is effective unless it is in writing, identified as an amendment to the Agreement and signed by each Party. No waiver by any Party of any of the provisions hereof is effective unless explicitly set forth in writing and signed by the Party so waiving. A waiver of any default is not a waiver of any subsequent default.
11.7. Assignment and Change of Control. Customer may not assign, delegate, or otherwise transfer any of Customer’s rights or obligations in the Agreement without Provider’s prior written consent, and any such attempt is void. No permitted assignment, delegation, or transfer will relieve Customer of any of its obligations or performance under the Agreement. Provider may terminate the Agreement in the event of a merger, reorganization or other transaction resulting in a change of control of the Customer, effective immediately upon notice of such termination to the Customer or to the surviving entity to which the Customer undergoes such change of control. The Agreement is binding upon and inures to the benefit of any respective successors and permitted assigns of the Parties hereto.
11.8. No Third-Party Beneficiaries. The Agreement is for the sole benefit of the Parties and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or confer upon any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of the Agreement.
11.9. Relationship of the Parties. The relationship between Provider and Customer is one of independent contractors and nothing contained in the Agreement may be construed as creating any agency, partnership, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between the Parties, and neither Party has authority to contract for or bind the other Party in any manner whatsoever.
11.10. Survival. Any provision that should by its nature survive the termination or expiration of the Agreement, does survive.
11.11. Equitable Relief. Each Party acknowledges that a breach or threatened breach by such Party of any of its obligations could cause the other Party irreparable harm for which monetary damages would not be an adequate remedy and that, in the event of such breach or threatened breach, the other Party will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at Law, in equity, or otherwise.
11.12. Counterparts. The Parties may execute Sales Orders and SOWs in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement.
11.13. Reservation of Rights. Provider reserves for itself any right not expressly set forth in the Agreement.
Exhibit A
Service Level Agreement (SLA) for Service Desk
1. Overview
GTP takes pride in building customer trust through superior product quality and swift response times. This SLA is the GTP commitment to customers, outlining clear service standards and response protocols. The dedicated GTP team is committed to ensuring high software performance and minimal disruptions, with a service desk readily available during key business hours for prompt issue resolution.
2. Service Desk Working Hours and Response Times
Working Hours: Our service desk operates from 7 AM to 5 PM Central Standard Time, Monday through Friday, excluding National USA holidays.
Service Desk Response Times
3. Maintenance and Updates
Scheduled Maintenance and Software Updates: Will be communicated a minimum of 3 days in advance. Such updates are typically scheduled for late Friday or weekends to minimize potential disruptions to business operations.
Emergency Maintenance: While rare, when necessary, immediate updates may take place with impacted customers being notified at the time of the update.
4. Customer Support
Contact Channels: The GTP Service Desk, available directly through GTP Products, is the recommended contact channel, and is available 24 hours per day, 7 days per week. Email and phone are also available during working hours.
5. Security and Data Protection
Data Encryption: GTP follows strict data security and privacy controls. Complete details of our security status, including real time monitoring of systems, can be found on the GTP security site: https://trust.gogtp.com/
6. Review and Amendment
Regular Review: GTP regularly reviews and updates this SLA to adapt to technological changes and customer needs. At a minimum, the SLA is reviewed on an annual basis.